CHI School - Procedures
In most cases, school orders will be shipped within 48 hours from date the order is received.
Farouk Systems will pay freight charges on orders over $1,000.00, providing the account is not delinquent.
Orders under $1,000.00 will be invoiced with freight charges added. Do not accept any shipment
without checking the box count and assuring an accurate count. If any products have been
damaged during shipment or the freight company breaks the shrink-wrap or any cartons are
missing, the school must file a claim with the carrier immediately. Note any shortages on the freight bill
before signing the receipt.
INVOICING AND TERMS
Orders will be invoiced on the date Farouk Systems products are shipped from our facility.
All new direct account terms are due and payable upon receipt of products until a credit check is
made and terms are established. All new direct accounts requesting credit privileges from Farouk
Systems must complete and submit a credit application for approval. Credit terms are net due on or
before thirty days of invoice date. Payments not received by Farouk Systems within thirty days of
invoice date may result in loss of credit privileges, future shipments to be delayed and/or prepayment
of future orders.
Farouk Systems reserves the right to change prices at any time. There will be no price increase of
Farouk Systems products without written notice from Farouk Systems. To enable Farouk Systems
products to be sold at fair market prices to all school clients, our suggested salon and retail prices
apply to all schools.
Once you have signed up and earned enough points, your school may request in school training
classes by completing the Environmental School Program (ESP) Request Form and fax the completed
form to Farouk Systems (Fax# 713-622-1552) or call (800) 237-1975
EDUCATIONAL PRODUCTS AND TOOLS:
Farouk Systems will provide Farouk Systems Educators with educational products, tools, manuals,
brochures, and class certificates for conducting retail and service training classes.
PERSONAL TECHNICAL SUPPORT
Farouk Systems maintains an 800 number for technical assistance
from Monday through Friday, 8am to 6pm (CST) and Saturday from
8am to 3pm (CST). The number is (800) 237-9175 or (281) 876-2000.
Calls are welcomed from the school’s instructors regarding formulas, corrective work, or application
methods. For Farouk Systems Company information and Color Formulator, please visit our website at www.farouk.com.